Rocket Fuel

Job Opportunities

Field Technical Support Specialist - Kent Area

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is expanding their team of Field Technical Support Specialists and is looking for an experienced technician located in the Kent area. 

Key elements of these roles will include:

  • Providing technical assistance to assigned managed service accounts.
  • Investigating and rectifying faults reported by users.
  • Performing routine maintenance and modifications/updates.
  • Providing support during installations.

Pre requisites for the role include:

  • Previous experience of working in a field technical support environment within the MFP/copy/print arena.
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
  • Excellent communication and interpersonal skills to ensure first class customer service.
  • City & Guilds in Electrical, Electronics or Mechanical engineering or similar qualification.
  • Good working knowledge of networking.
  • Experience of working with document solutions (e.g., Equitrac) would be advantageous.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please.

1A Incident Operator - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an Incident Operator with responsibility for diagnosing and resolving technical escalations over the phone

The role is very varied but the key elements will include:

  • Monitoring the call log and identifying issues that could be resolved over the phone.
  • Liaising with user to seek clarification on the issue and providing. guidance to enable resolution without the need for a field service visit
  • Updating call status where appropriate and closing calls once actions are complete.
  • Providing feedback relating to resolutions to enable development of knowledge base.
  • Providing support with general Incident Desk duties.


Key requirements for the role include:

  • A good technical knowledge of multifunctional and printer products.
  • First class customer service skills coupled with excellent communication skills.
  • A flexible approach to work to enable the handling of a wide variety of tasks.
  • An eye for detail and the tenacity to stick with an issue through to resolution.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Michelle Dunn, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to michelle.dunn@duk.kyocera.com

No agencies please.

Marketing Communications Manager Based in Reading

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for a Marketing Communications Manager to take responsibility for developing and implementing its marketing strategy

Duties will include:

  • Development, implementation and measurement of the advertising programme.
  • Providing advice and assistance with the development and implementation of the events programme.
  • Management of the social media strategy including brand/reputation management via blogs, and social networking.
  • Writing press releases, case studies, thought leadership pieces and white papers.
  • Management and development of the lead generation programme.

The successful candidate will have:

  • Previous experience in a similar role.
  • Experience of working with publishers to create media plans; ATL activities; product launches; brand marketing; event management; management of social media campaigns.
  • Excellent communication skills with emphasis on the written word.
  • Strong interpersonal and people management skills.
  • Flexible and willing approach.

In return, we offer a competitive salary and benefits package and the opportunity to work within a dynamic, open and fast moving environment.

If you are interested, and believe you match the above criteria, please apply in writing (quoting current salary) to Michelle Dunn, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to sandra.rogers@duk.kyocera.com

No agencies please.

Field Technical Support Specialist - Berkshire/Hampshire

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is expanding their team of Field Technical Support Specialists and is looking for an experienced technician located in the Berkshire/Hampshire area.

Key elements of these roles will include:

  • Providing technical assistance to assigned managed service accounts.
  • Investigating and rectifying faults reported by users.
  • Performing routine maintenance and modifications/updates.
  • Providing support during installations.

Pre requisites for the role include:

  • Previous experience of working in a field technical support environment within the MFP/copy/print arena.
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
  • Excellent communication and interpersonal skills to ensure first class customer service.
  • City & Guilds in Electrical, Electronics or Mechanical engineering or similar qualification.
  • Good working knowledge of networking.
  • Experience of working with document solutions (e.g., Equitrac) would be advantageous.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please.

Incident Operator - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an Incident Operator to work on the Service Desk with responsibility for handling first line technical queries.

The key elements of the role will include:

  • Handling of all first line technical queries relating to our products received via phone or webform, escalating issues which cannot be resolved as appropriate.
  • Requesting dispatch of spares parts and arranging field service calls as appropriate.
  • Logging all queries via the call management system, updating call status where appropriate and closing calls once actions are complete.
  • Monitoring call status and chasing/escalating any that fall outside of SLAs.

Pre requisites for the role include:

  • Previous experience of working on a IT helpdesk providing general IT hardware and software support or providing similar technical support.
  • A good knowledge of the windows environment, network connectivity and print drivers.
  • Previous experience of working with printers, MFPs and document software solutions would be advantageous.
  • Good problem solving skills to enable quick and effective resolution of technical issues.
  • An excellent telephone manner together with good communication skills generally.
  • First class customer service skills and a genuine desire to delight our customers.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Michelle Dunn, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to michelle.dunn@duk.kyocera.com

No agencies please.