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KYOCERA Document Solutions United Kingdom

KYOCERA Document Solutions United Kingdom

Job Opportunities

Field Technical Support Specialist - Kent Area

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is expanding their team of Field Technical Support Specialists and is looking for an experienced technician located in the Kent area. 

Key elements of these roles will include:

  • Providing technical assistance to assigned managed service accounts.
  • Investigating and rectifying faults reported by users.
  • Performing routine maintenance and modifications/updates.
  • Providing support during installations.

Pre requisites for the role include:

  • Previous experience of working in a field technical support environment within the MFP/copy/print arena.
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
  • Excellent communication and interpersonal skills to ensure first class customer service.
  • City & Guilds in Electrical, Electronics or Mechanical engineering or similar qualification.
  • Good working knowledge of networking.
  • Experience of working with document solutions (e.g., Equitrac) would be advantageous.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please.

Channel Support Administrator - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an administrator to work within their channel support team.

Primary responsibilities for this role will be:

  • Processing customer purchase orders, returns and credits.
  • Handling and resolving customer queries.
  • Responding to pricing and availability enquiries.
  • Processing warranty returns.
  • Monitoring field service engineer boot stock ensuring timely replenishment.
  • Arranging deliveries for management document installations.

The successful candidate will have a good, general education together with previous experience of sales order processing and/or service administration and general administration. In addition, you will possess good communication skills; have an excellent telephone manner and be able to handle customer queries in a positive and proactive manner. An eye for detail and the ability to cope with a changing and pressurised environment are key to success in this role. Previous experience of working with SAP would be advantageous.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please

1A Incident Operator - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an Incident Operator with responsibility for diagnosing and resolving technical escalations over the phone

The role is very varied but the key elements will include:

  • Monitoring the call log and identifying issues that could be resolved over the phone.
  • Liaising with user to seek clarification on the issue and providing. guidance to enable resolution without the need for a field service visit
  • Updating call status where appropriate and closing calls once actions are complete.
  • Providing feedback relating to resolutions to enable development of knowledge base.
  • Providing support with general Incident Desk duties.


Key requirements for the role include:

  • A good technical knowledge of multifunctional and printer products.
  • First class customer service skills coupled with excellent communication skills.
  • A flexible approach to work to enable the handling of a wide variety of tasks.
  • An eye for detail and the tenacity to stick with an issue through to resolution.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Michelle Dunn, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to michelle.dunn@duk.kyocera.com

No agencies please.

IT Channel Account Manager & KMDS Specialist

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an account manager to promote and develop sales through the IT Channel with an emphasis on managed document solutions


Key elements of the role will include:

  • Working closely with assigned channel partners to promote the Kyocera product range with specific focus on managed document solutions.
  • Identifying potential business opportunities for the channel partners and working closely with them to maximize such opportunities.
  • Ensuring effective management of all aspects of business within the channel partners - e.g., pricing, deliveries, credits, query resolution.
  • Identifying, recruiting and developing new channel partners.

Pre requisites for the role include:

  • Previous, proven experience of selling hardware, solutions and services within in a business to business sales environment within the IT arena.
  • An excellent understanding of managed document solutions.
  • Exceptional interpersonal and communication skills together with the ability to persuade others to your point of view.
  • Ability to work under pressure whilst maintaining a calm persona and sense of humour.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please.

IT Channel Account Manager

KYOCERA Document Solutions (U.K.) Ltd, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is seeking an ambitious and self-motivated, sales professional to promote and develop sales through the IT Channel

Key elements of the role will include:

  • Working closely with assigned channel partners (distributors and resellers) to promote the Kyocera product range including managed print, consumables and spares and to ensure that business plans are attained.
  • Identifying potential business opportunities for the channel partners and working closely with them to maximize such opportunities.
  • Ensuring effective management of all aspects of business within the channel partners - e.g., pricing, deliveries, credits, query resolution.
  • Identifying, recruiting and developing new channel partners.

Pre requisites for the role include:

  • Previous, proven experience of selling within in a business to business sales environment preferably within the IT arena.
  • Exceptional interpersonal and communication skills together with the ability to persuade others to your point of view.
  • Ability to work under pressure whilst maintaining a calm persona and sense of humour.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Michelle Dunn, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Ltd, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to michelle.dunn@duk.kyocera.com

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