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Job Opportunities

Channel Support Administration Manager Reading based

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for a Channel Support Administration Manager to manage the day to day operations of its Channel Support Administration Team

Primary responsibilities for this role will include:  

•    Managing the day to day activities of the Channel Support Administration Team including
    -    Processing customer purchase orders, returns and credits
    -    Handling and resolving customer queries
    -    Responding to pricing and availability enquiries
    -    Processing warranty returns
    -    Monitoring field engineer boot stock ensuring timely replenishment
    -    Arranging deliveries for managed document installations
    -    Ensuring Dead on Arrival, Return to Base and Swaps are processed in a timely manner
    -    Processing return to fit orders via Evatic
•    Ensuring even workload distribution
•    Arranging cover during absence of team members
•    Producing monthly and ad hoc reports as required
•    Providing cover for Department Manager

The successful candidate will have:

•    Previous experience of sales order processing and/or service administration and general administration
•    Good working knowledge of SAP
•    Excellent communication skills both written and verbal - over the phone and face to face
•    Strong problem solving skills together with the ability to handle issues and queries in a positive and proactive manner
 •    An eye for detail and the ability to cope with a changing and pressurised environment
•    Previous experience of managing would be advantageous but not essential

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please

Legal Counsel Reading based

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for a legal professional to provide support and advice relating to its legal affairs

Primary responsibilities for this role will include:  

•    Provision of legal advice and support in relation to KDUK’s business strategies
•    Review, structure, draft and negotiate/renegotiate a variety of contracts, for example: 
    -    Dealer agreements
    -    Distribution and reseller agreements
    -    End user agreements
    -    Global sales agreements
    -    Field maintenance agreements
    -    Non disclosure agreements
•    Brand protection
•    Design, implementation and management of a contract management system
•    Ensure compliance with corporate governance requirements

The successful candidate will have:

•    Educated to degree level or equivalent and possessing a recognised legal qualification
•    Previous experience of applying legal knowledge within a business environment
•    Excellent communication skills both written and verbal - over the phone and face to face
•    Experience of both writing and proof reading complex documents
•    Strong problem solving and negotiation skills together with the ability to handle issues in a positive and proactive manner
•    An eye for detail and the ability to cope with a changing and pressurised environment

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please

Contracts Manager Reading based

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for a Contracts Manager to manage all aspects of its contracts management provision

Primary responsibilities for this role will include:  

•    Managing the day to day activities of the Contracts Administration Team
•    Ensuring all Full Equipment Maintenance Agreements (FEMAs) are up to date and processed in a timely manner
•    Preparing regular forecasts of billing revenue to enable accurate month end reporting
•    Preparing periodic reports – e.g., expired and expiring contracts, overdue meter readings
•    Reviewing toner usage on a contract by contract basis to ensure quantities being dispatched are in line with the contract
•    Managing and resolving contract related queries

The successful candidate will have:

•    Previous experience of contract administration, sales order processing and/or service administration and general administration
•    Good working knowledge of SAP
•    Excellent communication skills both written and verbal - over the phone and face to face
•    Strong problem solving skills together with the ability to handle issues and queries in a positive and proactive manner
•    An eye for detail and the ability to cope with a changing and pressurised environment
•    Previous experience of managing would be advantageous but not essential

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Michelle Dunn either by email michelle.dunn@duk.kyocera.com or phone 0118 923 0780

No agencies please

Service Account Manager Midlands Area

KYOCERA Document Solutions (U.K.) Limited, the U.K. documents solutions subsidiary of the multinational Kyocera Corporation, is currently looking for a Service Account Manager to support their partner base in the Midlands area

Primary responsibility for this role includes:

•    Working with partner service directors and managers to help them to provide an effective and efficient service

•    Promoting the Professional Services offered by KYOCERA to their partners

•    Supporting the technical development of partner engineers

•    Accompanying engineers on customer call out escalations

•    Resolving service delivery issues

•    Providing technical support and advice (on site and over the phone)

•    Delivering organized and adhoc training

•    Providing technical support at exhibitions and roadshows

The successful candidate will have demonstrable experience in the industry, preferably working for either a manufacturer or a large dealership, and possess exceptional technical knowledge across a wide range of products (copiers; MFPs; printers) together with excellent customer facing, a high level of business acumen and strong time management skills

In return, we offer a competitive salary and benefits package; the opportunity to work within an open and supportive environment; and excellent opportunities for personal development

If you are interested, and believe you match the above criteria, please apply in writing (quoting current salary) to Michelle Dunn, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or via email to michelle.dunn@duk.kyocera.com

No agencies please

Cloud Infrastructure Service Delivery Consultant

Location flexible but must be prepared to travel to Reading on a frequent basis

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for a Cloud Infrastructure Service Delivery Consultant with responsibility for managing our Cloud offering from the creation of the technical design through implementation and post sales support

Key responsibilities will include:

  • Working with customers to formulate technical Cloud and network designs acting as key interface between customers and Cloud partners
  • Assessing customer requirements and designing solutions to exceed them
  • Ensuring a high level of customer satisfaction is maintained by ensuring that all projects are delivered with accuracy and professionalism
  •  Developing and delivering through opportunity and territory development in line with the management plan to ensure revenue targets are met

The ideal candidate will be educated to degree level or equivalent and have proven experience in closing multi-million pound managed and/or professional services and have knowledge of cloud computing, managed security services or IT solutions.

You will have excellent customer facing and interpersonal skills with the ability to interact and communicate with key decision makers. Excellent presentation skills are prerequisites as are commercial and financial awareness together with effective problem resolution.

You will need to be proactive and have the ability to work in a pressurised environment whilst remaining professional.

You will also have prior experience in designing, developing and implementing infrastructure and cloud solutions and be certified in relevant cloud technologies together with working experience of:

  • Cisco 
  • Windows or Linux servers
  • XenApp or Citrix Gateway
  • CCNA or similar networking experience
  • Network solutions/architecture, virtualization, end user computing, LAN, WAN

In return, we offer a competitive salary and benefits package; the opportunity to work within a dynamic, open and fast moving environment; and excellent opportunities for personal development. 

If you are interested, and believe you match the above criteria, please apply in writing to Sandra Rogers, Human Resources Director, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to sandra.rogers@duk.kyocera.com

No agencies please.
 

Cloud Infrastructure Service Delivery Consultant

Reading based

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for a Cloud Infrastructure Service Delivery Consultant with responsibility for managing our Cloud offering from the creation of the technical design through implementation and post sales support

Key responsibilities will include:

  • Working with customers to formulate technical Cloud and network designs acting as key interface between customers and Cloud partners
  • Advising on technical input for corporate tender documents
  • Ensuring that all Cloud and related projects are implemented as per design
  •  Providing escalation for technical support issues, assisting in the diagnosis of any route cause or known error problem
  • Evaluating new products, firmware, drivers and utilities feeding back to and planning new software releases with the Change Advisory Board

The ideal candidate will:

  • Have proven infrastructure experience designing, developing and implementing IT solutions and services
  • Have extensive knowledge of Cloud and/or server computing, managed security services and/or IT solutions practice and be conversant in global services related topics, methodologies, industry trends and core technologies
  • Possess recognized qualifications including IAF Foundation, ITIL Foundation, Prince2 Foundation
  • Have a high level of competency in network administration, Microsoft desktop and server, Hyper-V and VmWare virtualization platforms
  • Have strong people management and customer facing skills and possess the ability to work in complex environments utilizing a variety of resources across multiple organisations to achieve results

In return, we offer a competitive salary and benefits package; the opportunity to work within a dynamic, open and fast moving environment; and excellent opportunities for personal development. 

If you are interested, and believe you match the above criteria, please apply in writing to Michelle Dunn, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to michelle.dunn@duk.kyocera.com

No agencies please.