Job Opportunities

Campaign and Lead Generation Manager, full time, Reading based

Kyocera are looking for a Campaign and Lead Generation Manager who will play a key role within the Marketing Communications team and lead the development and delivery of our customer acquisition and retention marketing plans and activity. 

Key responsibilities and tasks: 

• Use digital and direct marketing techniques to deliver a consistent stream of Marketing Qualified Leads (MQLs) and a pipeline of potential revenue to the business.
• Use CRM and marketing automation systems (ideally SalesForce and Pardot) to deliver effective email campaigns, leveraging existing customer datasets as well as our pool of prospect data.
• Work with our agency network to develop compelling content that can feed the lead generation program, working with colleagues in Europe and Japan to drive best practice and to leverage content from other sales operations
• Collaborate with the events team to drive leads from webinars, breakfast briefings and round tables as well as the telemarketing team to ensure that all MQLs are dealt with effectively.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment

If you are interested, and believe you match the above criteria, please email Hrinfo@duk.kyocera.com

Problem Support Specialist| Kyocera| Reading| Full-time 

The Role: 

As a Problem Support Specialist you will be providing pre and post sales technical support to internal and external customers, whilst performing product evaluations, identifying underlying problems regarding products and software solutions. 

The aim is to diagnose the root cause of the problem and resolve this for the customer.  

You will support and develop workarounds and manage escalations with third-party suppliers. You will also ensure timely production of associated technical documentation. Your role will be a mainly office based providing remote fixes with some visits required to client sites.

The key responsibilities include:

• Product evaluation and testing
• Pre-Sales Support
• Software Installations
• Post Sales Support
• Administration of technical documents
• Working as part of a wider service team to ensure a great experience for our customers

The Kyocera Group has an active policy of investing in employees and for promoting from within. There are excellent opportunities to progress within the company by demonstrating a positive attitude, plenty of enthusiasm and a willingness to work as a team.

As well as your personal/professional development, you will enjoy a unique package with this established global organisation.

The Package: 

• Excellent progression and learning & development opportunities
• A welcoming environment
• The opportunity to be part of a new team with a real global market leader

The Candidate:

• Previous knowledge of print solutions such as Equitrac, SafeCom, PaperCut, MyQ, Uniflow, P-Counter, Follow Me.
• Ability to troubleshoot issues with software surrounding the deployment of a solution and be able to think creatively and logically resolving problems.
• An excellent communicator with good interpersonal skills
• Able to show a good work-ethic

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please email Hrinfo@duk.kyocera.com

Field Technical Support Specialist| Kyocera| Field based (Various locations) | Full-time (40 hours per week)

The Role: 

As a Field Technical Support Specialist you will be providing technical support to our external
customers, performing routing maintenance on a variety of print devices, identifying underlying problems to ensure a solution for the customer. 

Working to Service Level Agreements (SLAs) your role will be a mainly field based at customer sites.

The key responsibilities include:

• Routine maintenance of MFP’s
  
• Working to SLAs ensuring that customers are happy with the solution
  
• Support with hardware/software installations
  
• Working as part of a wider service team to ensure a great experience for our customers
  

The Kyocera Group has an active policy of investing in employees and for promoting from within. There are excellent opportunities to progress within the company by demonstrating a positive attitude, plenty of enthusiasm and a willingness to work as a team.

As well as your personal/professional development, you will enjoy a unique package with this established global organisation.

The Package: 

• Excellent progression and learning & development opportunities
• A welcoming environment
  
• The opportunity to be part of a new team with a real global market leader
  

The Candidate:

• Previous knowledge and experience of working in a field technical support environment preferably within the MFP/copier/print arena
• Ability to troubleshoot issues with software surrounding the deployment of a solution and be able to think creatively and logically resolving problems
  
• An excellent communicator with good interpersonal skills
  
• Able to show a good work-ethic
  
• Customer service focussed approach
  

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please email Hrinfo@duk.kyocera.com

1st Line Service Desk Analyst | Kyocera| Reading| Full-time 

The Role: 

As a 1st Line Service Desk Analyst you will be answering first line technical queries relating to IT and print hardware and associated software solutions to external customers over the phone. In this role you will be working as part of a wider service team to ensure a great experience for our customers.

The key responsibilities include:

• Resolving technical queries over the phone
  
• Diagnosing and logging incident tickets
  
• Escalating queries to other members of the service team as required
  
• Working to Service Level Agreements (SLAs)
  

The Kyocera Group has an active policy of investing in employees and for promoting from within. There are excellent opportunities to progress within the company by demonstrating a positive attitude, plenty of enthusiasm and a willingness to work as a team.

As well as your personal/professional development, you will enjoy a unique package with this established global organisation.

The Package: 

• Excellent progression and learning & development opportunities
• A welcoming environment
  
• The opportunity to be part of a new team with a real global market leader
  

The Candidate:

• Previous experience of working in a service desk environment providing IT telephone support
• Strong customer focus with a genuine desire to provide excellent support
  
• An excellent communicator with good interpersonal skills
  
• Able to show a good work-ethic
  

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please email Hrinfo@duk.kyocera.com

No agencies please