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Job Opportunities

Software Engineer| Kyocera| Full-time

 

The Role:

The role of the Software Engineer is to deliver software solutions to the Kyocera Document Solutions UK customers in accordance with the Sales and Delivery plans. This role will support the delivery products and services to customers and markets in accordance with the overall strategy of both Kyocera UK and Annodata.

Responsible for the Deployment of Software, Solutions and Services within our Portfolio to agreed specifications and timelines.

Work within the Delivery team, reporting and liaising with other team members.

Communicate and work with customer stakeholder and team members in order to facilitate a successful and timely delivery of Kyocera solutions.

The key responsibilities include:

  • Responsible implementation of software, solutions and services as specified within a Project.
  • Project involvement from concept through to implementation.
  • Work with Project Managers, Business Analysts and Sales to, ensure that solutions are appropriate, meet stakeholder requirements and are aligned with the customers business needs.
  • Working with all members of the delivery team to provide successful project delivery.
  • Co-ordinate through the project managers all delivery activities.
  • Responsible for communication and issue resolution to customer stakeholders.

The Kyocera Group has an active policy of investing in employees and for promoting from within. There are excellent opportunities to progress within the company by demonstrating a positive attitude, plenty of enthusiasm and a willingness to work as a team.

As well as your personal/professional development, you will enjoy a unique package with this established global organisation.

The Candidate:

  • Five years’ experience in the deployment of ECM systems.
  • Knowledge of both Pre-Sales and Post-sales support.
  • The ability to create technical documentation for project deployment and of a        quality that can be presented to a client for approval.
  • Three years OnBase experience covering pre-sales deployment and support.
  • Three years developer experience on the OnBase product.

In return, we offer a competitive salary and benefits package and the opportunity to work
within a committed and open environment.

If you are interested, and believe you match the above criteria, please email Hrinfo@duk.kyocera.com 

1st Line Service Desk Analyst | Kyocera| Reading| Full-time 

 

The Role: 

As a 1st Line Service Desk Analyst you will be answering first line technical queries relating to IT and print hardware and associated software solutions to external customers over the phone. In this role you will be working as part of a wider service team to ensure a great experience for our customers.

The key responsibilities include:

  • Resolving technical queries over the phone
  • Diagnosing and logging incident tickets
  • Escalating queries to other members of the service team as required
  • Working to Service Level Agreements (SLAs)

The Kyocera Group has an active policy of investing in employees and for promoting from within. There are excellent opportunities to progress within the company by demonstrating a positive attitude, plenty of enthusiasm and a willingness to work as a team.

As well as your personal/professional development, you will enjoy a unique package with this established global organisation.

The Package: 

  • Excellent progression and learning & development opportunities
  • A welcoming environment
  • The opportunity to be part of a new team with a real global market leader

The Candidate:

  • Previous experience of working in a service desk environment providing IT telephone support
  • Strong customer focus with a genuine desire to provide excellent support
  • An excellent communicator with good interpersonal skills
  • Able to show a good work-ethic

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please email Hrinfo@duk.kyocera.com

No agencies please

The Result of Life or Work = Attitude x Effort x Ability

Dr Inamori

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