Change language
Change country

Our response to COVID-19

Due to the ongoing situation with the coronavirus (COVID-19) and following the latest Government and NHS advice, Kyocera has implemented several new policies and working practices.
24-03-2020

24th March 2020 – As of noon today, we have closed all our offices.  Fortunately, due to the way in which our business is set up, all but a very small number of employees have been able to work from home, so maintaining business continuity.  This continuity includes the provision of all incoming calls both to reception and Service Desk as well as being able to continue to fulfil any orders received.

With the safety of our nationwide engineering workforce in mind, we are now only able to attend any service calls which relate to Healthcare, the Emergency Services and other “Key Services” as defined by the UK Government. Unfortunately, this does mean that all other calls will be advised that we are unable to attend until further notice.  As forecast, we have seen a dramatic reduction in incoming call and email volumes this week and as organisations around the country accelerate their own office closures, we expect this to fall further, minimising the direct impact to customers.  

Our Regional Distribution Centre and all Hardware and Consumable supplies continue to operate as normal. At this stage all ports continue to operate efficiently although we continue to monitor this position daily.

Please contact your account manager and do not hesitate to let them know if you have any queries or require support. 

Thank you and please take good care.

Cookies and your privacy

We use essential cookies to make interactions with our website easy and effective, statistical cookies for us to better understand how our website is used and marketing cookies to tailor advertising for you. You can select your cookie preferences using the 'Preferences' button below, or select 'I agree' to continue with all cookies.

Cookie preferences

We use cookies to make sure that our website is working properly or, occasionally, to provide a service on your request (such as managing your cookie preferences). These cookies are always active unless you set your browser to block them, which may prevent some parts of the website from working as expected.

These cookies allow us to measure and improve the performance of our website.

These cookies are only placed in case you give your consent. We use Marketing cookies to follow how you click and visit our websites in order to show you content based on your interests and to show you personalised advertisement. Currently you do not accept these cookies. Please check this box if you would like to.