Job Opportunities

Incident Operator - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an Incident Operator to work on the Service Desk with responsibility for handling first line technical queries

The key elements of the role will include:

  • Handling of all first line technical queries relating to our products received via phone or webform, escalating issues which cannot be resolved as appropriate.
  • Requesting dispatch of spares parts and arranging field service calls as appropriate.
  • Logging all queries via the call management system, updating call status where appropriate and closing calls once actions are complete.
  • Monitoring call status and chasing/escalating any that fall outside of SLAs.

Pre requisites for the role include:

  • Previous experience of working on a IT helpdesk providing general IT hardware and software support or providing similar technical support.
  • A good knowledge of the windows environment, network connectivity and print drivers.
  • Previous experience of working with printers, MFPs and document software solutions would be advantageous.
  • Good problem solving skills to enable quick and effective resolution of technical issues.
  • An excellent telephone manner together with good communication skills generally. 
  • First class customer service skills and a genuine desire to delight our customers.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date 31 March 2017

Pricing Administrator Based in Reading

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for a Pricing Administrator to provide support to the Pricing and Product Marketing teams 

Duties will include:

  • Ensuring all pricing files and documentation are up to date and distributed in a timely manner.
  • Setting up pricing of spare parts.
  • Administering special pricing programmes and responding to related queries.
  • Assisting with special pricing requests, monitoring and administering following approval.

The successful candidate will be numerate, have strong administration skills, excellent working knowledge of all Microsoft Office applications especially Excel, a methodical approach to their work and meticulous attention to detail.

In return, we offer a competitive salary and benefits package and the opportunity to work within a dynamic, open and fast moving environment.

If you are interested, and believe you match the above criteria, please apply in writing (quoting current salary) to Sandra Rogers, Human Resources Manager, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to sandra.rogers@duk.kyocera.com

Closing date 10 February 2017

No agencies please
 

Business Planning Executive Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for a Business Planning Executive to join its strategic business planning team with responsibility for providing administrative and analytical support to the team.

The key elements of the role will include:

  • Preparation of monthly and ad hoc reports.
  • Analysis of data to enable sound business recommendations.
  • Management of the monthly forecasting process.
  • Assisting in the creation of and monitoring of performance against Masterplan.
  • Assisting in the creation of ‘Cost per Copy’ and consumable pricing.
  • Involvement in EMQM activities including measuring and monitoring against companywide objectives.

Pre requisites for the role include:

  • Good working knowledge of the Microsoft suite of packages in particular Excel (Advanced) and PowerPoint (intermediate).
  • Knowledge of SAP or similar.
  • Strong administrative, organisational and coordination skills together with excellent numeric and analytical skills.
  • Flexibility and willingness to help others.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date 10 February 2017

No agencies please
 

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