Job Opportunities

Business Development Executive - Reading based

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for a number of people to join their Business Development Team.

Part of a team committed to success, you will be responsible for:

  • Promoting awareness of KDUK products via targeted telemarketing campaigns
  • Prospecting for new sales opportunities within targeted market sectors
  • Profiling and determining best approach to new prospects
  • Referring leads to relevant account manager and following up on progress
  • Attending occasional sales seminars, forums and exhibitions

Successful candidates are likely to be educated to degree level.  Previous experience of telemarketing and cold calling is not essential but excellent IT and communications skills, a determined and positive approach to work and a genuine desire to pursue a career as a sales person are prerequisites for the role

In return, we offer a competitive salary and benefits package, a first class sales training programme and excellent opportunities for personal development

If you are interested and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Executive, KYOCERA Document Solutions (UK) Ltd., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS  or email to stephanie.hazell@duk.kyocera.com

Closing date:  31st May 2017
 

Incident Operator Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an Incident Operator to work on the Service Desk with responsibility for handling first line technical queries

The key elements of the role will include:

  • Handling of all first line technical queries relating to our products received via phone or webform, escalating issues which cannot be resolved as appropriate.
  • Requesting dispatch of spares parts and arranging field service calls as appropriate.
  • Logging all queries via the call management system, updating call status where appropriate and closing calls once actions are complete.
  • Monitoring call status and chasing/escalating any that fall outside of SLAs.

Pre requisites for the role include:

  • Previous experience of working on a IT helpdesk providing general IT hardware and software support or providing similar technical support.
  • A good knowledge of the windows environment, network connectivity and print drivers.
  • Previous experience of working with printers, MFPs and document software solutions would be advantageous.
  • Good problem solving skills to enable quick and effective resolution of technical issues.
  • An excellent telephone manner together with good communication skills generally.
  • First class customer service skills and a genuine desire to delight our customers.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Michelle Dunn, Human Resources Executive, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to michelle.dunn@duk.kyocera.com

Closing date   31 May 2017
 

Field Technical Support Specialist North London

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is expanding their team of Field Technical Support Specialists and is looking for an experienced technician located in the North London area

Key elements of these roles will include:

  • Providing technical assistance to assigned managed service accounts.
  • Investigating and rectifying faults reported by users.
  • Performing routine maintenance and modifications/updates.
  • Providing support during installations.

Pre requisites for the role include:

  • Previous experience of working in a field technical support environment within the MFP/copy/print arena.
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
  • Excellent communication and interpersonal skills to ensure first class customer service.
  • City & Guilds in Electrical, Electronics or Mechanical engineering or similar qualification.
  • Good working knowledge of networking.
  • Experience of working with document solutions (e.g., Equitrac) would be advantageous.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the role and believe you match the above criteria, please apply in writing to Michelle Dunn, Human Resources Executive, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or by email to michelle.dunn@duk.kyocera.com

Closing date:  31 May 2017
 

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