Job Opportunities

Incident Operator - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an Incident Operator to work on the Service Desk with responsibility for handling first line technical queries.

The key elements of the role will include:

  • Handling of all first line technical queries relating to our products received via phone or webform, escalating issues which cannot be resolved as appropriate.
  • Requesting dispatch of spares parts and arranging field service calls as appropriate.
  • Logging all queries via the call management system, updating call status where appropriate and closing calls once actions are complete.
  • Monitoring call status and chasing/escalating any that fall outside of SLAs.

Pre requisites for the role include:

  • Previous experience of working on a IT helpdesk providing general IT hardware and software support or providing similar technical support,
  • A good knowledge of the windows environment, network connectivity and print drivers.
  • Previous experience of working with printers, MFPs and document software solutions would be advantageous.
  • Good problem solving skills to enable quick and effective resolution of technical issues.
  • An excellent telephone manner together with good communication skills generally.
  • First class customer service skills and a genuine desire to delight our customers.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date: 31st December 2015

No agencies please.
 

Customer Sales Consultant

KYOCERA Document Solutions (U.K.) Ltd, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is seeking an ambitious and self-motivated, sales professional to work with existing customers to ensure continuous service delivery improvement and to create new opportunities

Key elements of the role will include:

  • Identifying and managing existing KYOCERA managed document solutions accounts.
  • Developing and implementing business plans aligned to the KYOCERA managed document solutions offering.
  • Working closely with key stakeholders within existing accounts to create additional opportunities.
  • Actively seeking out new MDS opportunities.
  • Following up on leads provided by the Business Development Team.

Pre requisites for the role include:

  • Proven experience of selling managed document solutions to corporate entities.
  • Good working knowledge of print hardware and document solutions.
  • Ability to build strong relationships at all levels.
  • Excellent communication skills including the preparation of tender responses and giving of presentations to a wide audience.
  • Strong business acumen with the ability to understand customer requirements.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Ltd, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date: 31st December 2015

No agencies please
 

Managed Document Solutions New Business Sales Consultant

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational Kyocera Corporation, is looking for a New Business Sales Consultant to join its Managed Document Solutions Sales Team with a focus on opening up new business opportunities within the corporate arena

  • New Business Sales Consultant with a focus on national new business opportunities 

Key responsibilities of the roles include:

  • Prospecting opportunities and managing from identification through to implementation ensuring adequate resource to enable opportunities to come to fruition
  • Following up on leads provided by the Business Development Team
  • Developing and implementing business cases and plans for specified must win accounts
  • Building strong C level relationships within target accounts
  • Developing multi-level engagement and mapping hierarchy of target organisations
  • Actively engaging with channel partners to prospect and develop business opportunities with mutually agreed target accounts
  • Providing monthly forecast of sales and pipeline opportunities via the CRM system
  • The role is very varied but the key elements will include:

Key requirements for the role include:

  • Proven experience of developing new business opportunities preferably within the managed document services and solutions arena
  • Strong business acumen with the ability to understand customer requirements
  • Good working knowledge of print hardware and document solutions
  • Ability to build strong relationships at all levels
  • First class communication and negotiation skills coupled with resilience and tenacity

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date:  31 January 2015

No agencies please

Problem Support Specialist - Reading

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for a Problem Support Specialist with responsibility for providing pre and post sales technical support.

The role is very varied but the key elements will include:

  • Provision of escalated technical support to servicing dealers, incident management team and field service support teams ensuring efficient and effective resolution of incidents.
  • Analysis and diagnosis of root cause of problems including escalation to European Service Centre.
  • Occasional field visits to assist in the resolution of urgent technical or on-going issues.
  • Product evaluation and testing.
  • Provision of pre sales support including advising on software product specification, assisting with product demonstrations and providing technical input for tender responses.
  • Visiting customer sites to install software solutions to a predetermined specification.
  • Provision of assistance with product reworks.
  • Regular participation in Quality Assurance meetings.
  • Ensuring technical documentation is up to date and readily available.

Key requirements for the role include:

  • An excellent working knowledge of multifunctional and printer products and network infrastructure and operating systems. Candidates should be particularly strong in one of these areas and have a good working knowledge of the other area.
  • First class customer service skills coupled with excellent communication skills.
  • A flexible approach to work to enable the handling of a wide variety of tasks.
  • An eye for detail and the tenacity to stick with an issue through to resolution.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date:  31st January 2016

No agencies please
 

Kyocera Service Network Call Planning Administrator - Reading

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is seeking a Service Network Call Planning Administrator to assist with service calls for its team of support specialists

The key elements of the role will include:

  • Providing Administrative support to the Field Service Call Coordinator, ensuring the calls are updated and progressed as required and that clear concise notes are added as appropriate.
  • To monitor call status and change priorities, communicating with the Call Coordinator to ensure SLA’s are not missed, escalating any that are at risk of failing or have already failed the SLA.
  • Pro-actively communicating call updates to customers and partners as appropriate and ensure expectations are set and realistic.
  • Be fully conversant with the planning process and be able to act as planner as required, such as to cover periods of holiday or other absence.
  • To produce routine and ad hoc reports to measure and monitor service levels.
  • To provide support to Incident Management as required.


Pre requisites for the role include:

  • Prior experience of working within a customer service environment preferably involving engineer dispatch.
  • Strong organizational skills with an eye for detail.
  • First class customer service skills and a genuine desire to delight our customers.
  • Flexibility and willingness to support other members of the team when required.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date:  15 February 2016

No agencies please
 

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