Job Opportunities

Field Technical Support Specialist Taunton/Exeter

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is expanding their team of Field Technical Support Specialists and is looking for an experienced technician located in the Berkshire/Hampshire area

Key elements of these roles will include:

  • Providing technical assistance to assigned managed service accounts
  • Investigating and rectifying faults reported by users
  • Performing routine maintenance and modifications/updates
  • Providing support during installations

Pre requisites for the role include:

  • Previous experience of working in a field technical support environment within the MFP/copy/print arena
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
  • Excellent communication and interpersonal skills to ensure first class customer service
  • City & Guilds in Electrical, Electronics or Mechanical engineering or similar qualification
  • Good working knowledge of networking
  • Experience of working with document solutions (e.g., Equitrac) would be advantageous

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested in the above role and/or would like further information, please contact Sandra Rogers either by email sandra.rogers@duk.kyocera.com or phone 0118 923 0658

No agencies please.

IT Channel Account Manager

KYOCERA Document Solutions (U.K.) Ltd, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is seeking an ambitious and self-motivated, sales professional to promote and develop sales through the IT Channel

Key elements of the role will include:

  • Working closely with assigned channel partners to promote the KYOCERA product range including managed print, consumables and spares and to ensure that business plans are attained.
  • Identifying potential business opportunities for the channel partners and working closely with them to maximize such opportunities.
  • Ensuring effective management of all aspects of business within the channel partners - e.g., pricing, deliveries, credits, query resolution.
  • Identifying, recruiting and developing new channel partners.


Pre requisites for the role include:

  • Previous, proven experience of selling within in a business to business sales environment preferably within the IT arena.
  • Exceptional interpersonal and communication skills together with the ability to persuade others to your point of view.
  • Ability to work under pressure whilst maintaining a calm persona and sense of humour.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Executive, KYOCERA Document Solutions (U.K.) Ltd, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Service Desk Team Leader Reading based

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for a team Leader to manage the day to day operations of its Service Desk

The key elements of the role will include:

  • To manage and develop the Incident Management Team and handle all first and second line technical queries.
  • To manage the day to day activities of the team to ensure adequate cover.
  • To review, recommend and implement processes to increase efficiency and effectiveness of the team.
  • To develop a training programme to ensure appropriate levels of product knowledge.
  • To conduct performance reviews.
  • To understand, deliver, measure and monitor agreed key performance indicators producing monthly and ad hoc reports.
  • To manage escalations to appropriate resolver group and ensure status updates are received, logged for future use and passed to originator.

Pre requisites for the role include:

  • Proven service desk experience preferably within the document solutions arena.
  • First class customer service skills and a genuine desire to delight our customers.
  •  A flexible approach to work to enable the handling of a wide variety of tasks.
  • Exceptional communication and problem solving skills to enable quick and effective resolution of issues coupled with an eye for detail and the tenacity to stick with an issue through to resolution.
  • Previous experience of people management would be advantageous but not essential.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com.

Closing date:  10 February 2017

No agencies please
 

Pricing Administrator Based in Reading

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for a Pricing Administrator to provide support to the Pricing and Product Marketing teams 

Duties will include:

  • Ensuring all pricing files and documentation are up to date and distributed in a timely manner.
  • Setting up pricing of spare parts.
  • Administering special pricing programmes and responding to related queries.
  • Assisting with special pricing requests, monitoring and administering following approval.

The successful candidate will be numerate, have strong administration skills, excellent working knowledge of all Microsoft Office applications especially Excel, a methodical approach to their work and meticulous attention to detail.

In return, we offer a competitive salary and benefits package and the opportunity to work within a dynamic, open and fast moving environment.

If you are interested, and believe you match the above criteria, please apply in writing (quoting current salary) to Sandra Rogers, Human Resources Manager, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to sandra.rogers@duk.kyocera.com

Closing date 10 February 2017

No agencies please
 

Business Planning Executive Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for a Business Planning Executive to join its strategic business planning team with responsibility for providing administrative and analytical support to the team.

The key elements of the role will include:

  • Preparation of monthly and ad hoc reports.
  • Analysis of data to enable sound business recommendations.
  • Management of the monthly forecasting process.
  • Assisting in the creation of and monitoring of performance against Masterplan.
  • Assisting in the creation of ‘Cost per Copy’ and consumable pricing.
  • Involvement in EMQM activities including measuring and monitoring against companywide objectives.

Pre requisites for the role include:

  • Good working knowledge of the Microsoft suite of packages in particular Excel (Advanced) and PowerPoint (intermediate).
  • Knowledge of SAP or similar.
  • Strong administrative, organisational and coordination skills together with excellent numeric and analytical skills.
  • Flexibility and willingness to help others.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date 10 February 2017

No agencies please
 

Assistant Marketing Communications Manager (Maternity Cover) Reading based

KYOCERA Document Solutions (U.K.) Limited, the U.K. document solutions subsidiary of the multinational KYOCERA Corporation, is looking for an experienced marketing professional to take on the role of Assistant Marketing Communications Manager covering a period of maternity leave 

Part of a successful and enthusiastic team, you will be responsible for the management and development of project plans; content production; coordination of activities across multiple channels and programmes; and event management.  Key responsibilities will include:

  • Managing all KDUK events, in line with marketing strategy.
  • Providing event management for the channel marketing team.
  • Managing, communicating and implementing the annual marketing plan in conjunction with the Marketing Communications Manager. 
  • Briefing and managing marketing and PR agencies to deliver to agreed deadlines and budgets.
  • Developing our social media strategy.

The ideal candidate will 

  • Be educated to degree level and possess a recognized professional marketing qualification.
  • Be fully conversant with the Microsoft suite of packages and knowledge of CRM systems.
  • Have proven experience of working within a marketing function of a large organization preferably in a business to business environment.  
  • Be highly creative and innovative with a strong grasp on existing and emerging digital technologies.
  • Have proven experience of managing multiple projects from end to end.
  • Be proactive and highly motivated, with excellent communication and time management skills and have the ability to work in a pressurised environment without losing your sense of humour.

In return, we offer a competitive salary and benefits package; the opportunity to work within a dynamic, open and fast moving environment; and excellent opportunities for personal development. 

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Executive, KYOCERA Document Solutions (U.K.) Limited, Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

No agencies please.

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