Job Opportunities

Bid Executive - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for a Bid Executive to join its sales team with responsibility for seeking and responding to bid and tender opportunities.

The key elements of the role will include:

Managing responses to ‘Request for Proposals’ (RFP) issued by purchasing authorities and ensure that the solution proposed is complete and appropriate including:

  • Understanding timelines to ensure timely submission
  • Coordinating input from internal and external parties
  • Ensuring appropriate pricing
  • Writing content including methodologies and executive summaries
  • Proofreading to ensure quality control

Undertaking a bid/no-bid exercise to decide whether to make a submission or not:

  • Obtaining feedback from purchasers when tenders are unsuccessful to enable future improvements
  • Provide insight and analysis of forthcoming opportunities, purchasers' mindsets, best practice and dealing with purchasers

Pre requisites for the role include:

  • Previous experience of preparing bid and tender documentation
  • Excellent writing skills together with an eye for details
  • Strong administrative, organisational and coordination skills
  •  Ability to work closely with other people involved in the bid and tender process ensuring their submissions are provided in a timely manner

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date 31 July 2016

No agencies please
 

Incident Operator - Reading based

KYOCERA Document Solutions (U.K.) Limited, the UK document solutions subsidiary of the multinational Kyocera Corporation, is looking for an Incident Operator to work on the Service Desk with responsibility for handling first line technical queries

The key elements of the role will include:

  • Handling of all first line technical queries relating to our products received via phone or webform, escalating issues which cannot be resolved as appropriate.
  • Requesting dispatch of spares parts and arranging field service calls as appropriate.
  • Logging all queries via the call management system, updating call status where appropriate and closing calls once actions are complete.
  • Monitoring call status and chasing/escalating any that fall outside of SLAs.

Pre requisites for the role include:

  • Previous experience of working on a IT helpdesk providing general IT hardware and software support or providing similar technical support.
  • A good knowledge of the windows environment, network connectivity and print drivers.
  • Previous experience of working with printers, MFPs and document software solutions would be advantageous.
  • Good problem solving skills to enable quick and effective resolution of technical issues.
  • An excellent telephone manner together with good communication skills generally.
  • First class customer service skills and a genuine desire to delight our customers.

In return, we offer a competitive salary and benefits package and the opportunity to work within a committed and open environment.

If you are interested, and believe you match the above criteria, please apply in writing to Stephanie Hazell, Human Resources Administrator, KYOCERA Document Solutions (U.K.) Limited., Eldon Court, 75-77 London Road, Reading, Berkshire, RG1 5BS or email to stephanie.hazell@duk.kyocera.com

Closing date 31 July 2016

No agencies please
 

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