KYOCERA Document Solutions
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    Managed Service Desk

    Providing greater visibility and centralised control when dealing with customers’ IT issues.
    Managed Service Desk

    Complete support coverage 24/7

    Our Managed Service Desk provides a fully managed IT Infrastructure Library (ITIL) service desk, available 24×7 with support ticket logging and management via phone, email and online. That means you get complete support coverage – even at weekends and out-of-hours, complementing your in-house teams or providing a cost-effective alternative to hiring expensive resource.

    By running your service desk as a managed service, you can easily flex capacity up and down as you need it, for example, increasing the number of support engineers as you launch a new application, and then scaling it back down once it’s been implemented.

    As part of this service, we also manage end-user or device administration, fault resolution with remote/on-site support, device security, third party management, and service escalation.

    Speak to one of our Managed Service Desk experts today Speak to one of our Managed Service Desk experts today
    Remote resolution rate for ICT
    Remote resolution rate for ICT
    First contact resolution
    First contact resolution
    First response in 30 minutes
    First response in 30 minutes
    CSAT Score – 4.7 out of 5
    CSAT Score – 4.7 out of 5

    Our Service Desk

    The purpose of the Kyocera UK Service Desk is to provide a value driven differentiated service that enhances customer productivity by proactively resolving customer requests.

    Our customers expect service excellence, and we deliver it with our U.K. based service team. They’ll take ownership of your issue and strive to resolve it quickly and effectively.

    We foster a culture of positive attitude, energy, proactive commitment, openness, teamwork and a constant appreciation of the need to improve and meet changing business needs.

    Network Operations Centre

    Network Operations Centre

    Secure by design, supported by managed services.

    Our ICT Service Centre delivers first class service all day, every day.

    • 24/7/365 Helpdesk
    • Best in class ITIL structured service desk
    • Monitoring, 1st, 2nd, 3rd Line support
    • Infrastructure Management (Including integrated NOC Automation)
    • IoT Management
    • Remote Resolution
    • Multi-lingual capability
    • Automation & self-healing diagnostics
    Speak to one of our Managed Service Desk experts today Speak to one of our Managed Service Desk experts today

    Other Managed services

    • Managed Endpoint Detection & Response (M-EDR)

      Managed Endpoint Detection & Response (M-EDR)

      M-EDR protects against ransomware, zero-day malware, fileless attacks, phishing and more.

    • Carbon Neutral managed Print

      Carbon Neutral managed Print

      With Kyocera's managed print services (MPS) your business's printing doesn't have to cost the earth.

    • Datacentre Management

      Datacentre Management

      Our datacentre management solutions look after all your hardware assets.

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