Contact Centre Solutions

Contact centre solutions from Kyocera empowers your agents to deliver exceptional customer service.

We offer a suite of enterprise-grade customer experience management tools, designed to power customer-centric organisations. 

Everything you need to deliver world-class customer experiences with all-in-one simplicity. Allowing customers to interact with you on their preferred channel and device. Improve productivity by giving your agents fewer applications to switch between. Integrate seamlessly with your existing systems and channels. Easy administration with an intuitive interface to provision and manage users. Kyocera’s contact centre solutions are tailored to your requirements.

We work with industry leading vendors to provide options in:

• Skills-based routing
• Outbound dialling and messaging
• Voice, web chat, SMS, email, social media, fax, and 3rd party media 
• IVR
• Chatbots
• Expected wait time and scheduled call-backs
• Workflow designer
• Wallboards, dashboards and reporting tools
• Call recording and quality monitoring
• Workforce management
• Integrations with existing systems
• And more… 

We’ll help you be available for your customers when they need you the most. Our end-to-end managed services will ensure you’ve got the right tools for the job and keep them optimised day in, day out.

At Kyocera we focus on delivering real business value.

Our knowledge and expertise in delivering leading contact centre solutions can help you: 

• Transform customer experience – by serving customers promptly, on their preferred channel.   
• Improve productivity – through an agent platform that allows them to handle multiple interactions simultaneously.  
• Simplify management – by managing users without IT involvement, reducing deployment time from days to minutes. 

Find out more about how Kyocera’s contact centre solutions can help you deliver world-class customer experiences - speak to one of our experts today.