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Contact Centre Solutions

Transform customer journeys into powerful omni-channel experiences.
Contact Centre

Contact centre solutions from Kyocera empowers your agents to deliver exceptional customer service.

We offer a suite of enterprise-grade customer experience management tools, designed to power customer-centric organisations. 

Everything you need to deliver world-class customer experiences with all-in-one simplicity. Allowing customers to interact with you on their preferred channel and device. Improve productivity by giving your agents fewer applications to switch between. Integrate seamlessly with your existing systems and channels. Easy administration with an intuitive interface to provision and manage users. Kyocera’s contact centre solutions are tailored to your requirements.

We work with industry leading vendors to provide options in:

  • Skills-based routing
  • Outbound dialling and messaging
  • Voice, web chat, SMS, email, social media, fax, and 3rd party media 
  • IVR
  • Chatbots
  • Expected wait time and scheduled call-backs
  • Workflow designer
  • Wallboards, dashboards and reporting tools
  • Call recording and quality monitoring
  • Workforce management
  • Integrations with existing systems
  • And more… 

We’ll help you be available for your customers when they need you the most. Our end-to-end managed services will ensure you’ve got the right tools for the job and keep them optimised day in, day out.

Make it easier for customers to connect with you

Our contact centre solutions can help you deliver the experience your customers require – whilst also optimising your workforce.

  • Seamless customer experience

    Simplified omni-channel engagement.

    Your customers want the freedom to contact you in a way that suits them. We can deliver a contact centre platform that can integrate the communication channels your customers use. And we can give your agents a unified view of communication across all channels, so customer experience is seamless. 

    woman unhappy
    Simplified omni-channel engagement.

    Everything you need to deliver a world-class customer experience.

  • Optimise your workforce

    Optimise your workforce.

    We’ll help you get it right first time by providing your agents with access to the best tools. Manage multiple interactions across a variety of channels at once with a single, unified platform – allowing your team to make informed decisions and provide prompt service. 

    man using computer
    Optimise your workforce.

    Fewer applications to switch between means greater productivity.

  • Fully managed service

    Stay up and running when it matters most.

    Every customer interaction is important. As a leading managed services provider we have extensive expertise in delivering and supporting complex technology solutions. We’ll make sure that your systems are performing as they should, so whenever a customer calls, you’re there for them.

    Stay up and running when it matters most.
    Stay up and running when it matters most.

    A fully managed service to give you peace of mind.

At Kyocera we focus on delivering real business value.

Our knowledge and expertise in delivering leading contact centre solutions can help you: 

  • Transform customer experience – by serving customers promptly, on their preferred channel.   
  • Improve productivity – through an agent platform that allows them to handle multiple interactions simultaneously.  
  • Simplify management – by managing users without IT involvement, reducing deployment time from days to minutes. 

Find out more about how Kyocera’s contact centre solutions can help you deliver world-class customer experiences - speak to one of our experts today.  

Collaborate and work harmoniously together

We help our organisations to overcome their operational challenges so that they can work at their very best.

  • Unified Communications & Collaboration

    Work smarter. Boost productivity. Enhance customer experience.

  • Mobile Solutions

    Fully embrace mobility with devices and plans that are tailored to you.

Talk to us, we’re human

Have a question about our Contact Centre solutions or simply need more information?

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