It’s an add-on to the Microsoft 365 subscription and is a crucial element in making the step to a modern working environment, particularly when adopting a remote or hybrid working model. It provides a secure, productive employee experience with calls, chat, meetings, and Microsoft 365 apps united in one easy-to-use tool.
Business needs are met with the traditional calling features we expect
in a phone system such as voicemail, speed dial, music on hold, presence and call forwarding as examples.
You can also complete all your call management within the Teams Admin Center and create call queues, auto attendants, resource accounts and lots more. It can also be integrated with other features such as call recording and contact centre solutions.