Reduce the amount of time spent wrangling data for answers, and allow your business the time to discover and unlock value in any data. Unify your data across the full range of sources to get a single view of business in real-time to better engage and retain customers.
Both inside and outside the contact centre
Integrate any data source or structure anywhere
Collaborate and share data to drive better decision-making across the business
Pre-built integrations offer a shorter time to value, allowing you to maintain data accuracy, consistency and security
Automated data collection, pre-built reports, intuitive ad-hoc reporting, with no data scientist required
Share timely and accurate information, and make data-driven decisions without relying on specialised skills
Accessing and analysing this data is an ongoing problem for many organisations, which has only been compounded by new hybrid working patterns.
The lack of integrated business intelligence and insights tools in one platform causes problems for many businesses, who then have to make decisions based on opinions instead of the hard data facts.
Making sense of the volume and variety of available data is tricky. The lack of real-time insights creates a lack of business agility. And we know there is a high backlog of reporting requests, especially post pandemic, which creates a significant amount of manual effort to update.