Reading, UK: Kyocera, has today launched a new solution called Kyocera Managed Services. This offering is the latest in the company’s broad portfolio of Comprehensive Services covering ICT, Unified Communications and Content Services.
This new service proactively monitors, maintains, and optimises the IT infrastructure services (cloud hosting, network equipment, server, and storage devices) consumed by its customers’ users.
Kyocera are quickly alerted to any issues around performance, availability, and capacity and can take the best course of action before users are even aware, for example using predictive monitoring, self-healing, and automation. Kyocera also manage disaster recovery and back-up, either as a second instance for additional resilience or as a fully managed service.
Kyocera CEO Rod Tonna-Barthet comments “We speak to our customers every day and we know that their internal IT teams are often under pressure to support a wider digital transformation agenda. Projects, like moving workloads to the public cloud, done at scale, are becoming increasingly difficult to do in-house, especially with limited resources and a shortage of specialist skills. Outsourcing to a managed service provider (MSP) like Kyocera enables organisation to accelerate business transformation, whilst also reducing costs and improving the quality of service and support they can offer their teams.”
As part of the service, Kyocera provide a fully managed ITIL service desk available 24x7 with support ticket logging and management via phone, email, and online. This means customers get complete support coverage – even at weekends and out-of-hours, complementing their in-house teams or providing a cost-effective alternative to hiring expensive resource. By running their service desk as a managed service, organisations can easily flex capacity up and down as they need it.
Kyocera also manage end-user or device administration, fault resolution with remote/on-site support, device security, third party management, and service escalation.