Hachi: Why Kyocera is about so much more than just print

When most businesses hear the name Kyocera Document Solutions UK Ltd, they immediately think of printers and multifunctional devices. And that's understandable. For decades, we've helped organisations across the UK manage their print environments, improve efficiency, reduce costs, and support their users with reliable, market-leading technology.

Print is, and always will be, an important part of our heritage. But today, Kyocera is so much more than a print provider.

The Evolution of Customer Service

Technology has become increasingly complex. Businesses are expected to manage cybersecurity threats, support hybrid working, maintain resilient infrastructure, deliver exceptional customer experiences, embrace AI, and ensure their critical information remains secure and accessible.

The challenge is that many organisations have accumulated multiple suppliers to support these requirements. One provider for print, another for telecommunications, another for cybersecurity, another for IT infrastructure, and another for document management.

When everything is working, that's manageable. When something goes wrong, it often becomes a frustrating exercise in determining who owns the problem.

This is where our Hachi methodology makes a real difference.

What Is Hachi?

At its heart, Hachi is about taking a holistic view of a customer's technology landscape.

Rather than examining individual products or isolated challenges, we look across the entire organisation to understand how people, processes, information, and technology interact.

This allows us to identify opportunities to improve efficiency, reduce complexity, strengthen security, and create a technology strategy that supports long-term business objectives.

Instead of simply selling technology, we become a trusted advisor and strategic partner.

What Does Hachi Mean?

The name Hachi is much more than a methodology. It represents the philosophy that underpins how we work with our customers and the breadth of capabilities we bring to every engagement.

In Japanese culture, the number eight (八) is often associated with growth and prosperity. The character itself broadens gradually as it descends, symbolising expansion, opportunity, and an ever-widening path to success.

For us, Hachi is a symbol of the infinite possibilities of digital transformation. It reflects our belief that technology should never be viewed as a collection of disconnected products or services. Instead, it should be an integrated ecosystem that enables organisations to innovate, grow, and adapt to changing business demands.

Hachi also represents the eight core elements of our portfolio, bringing together the expertise, solutions, and managed services that help organisations transform the way they operate. From document solutions in our commercial print arena, to the latest technology in our production print machines. As well as content services to cybersecurity, collaboration services (aka unified communication), infrastructure which supports cloud technologies, automation, and AI. All tailored by our professional consultancy services and delivered as a managed service, these capabilities work together to create a complete technology strategy tailored to each customer's needs.

The Hachi methodology allows us to look beyond individual solutions and focus on the bigger picture: helping our customers achieve sustainable growth, improve operational efficiency, strengthen security, and unlock new opportunities through technology.

A Complete Technology Ecosystem

Through our Hachi approach, Kyocera can support virtually every aspect of a modern workplace.

One Call, One Partner, Complete Accountability

One of the biggest frustrations businesses experience during an IT incident is navigating multiple suppliers. When systems are interconnected, determining responsibility can quickly become time-consuming and stressful. At Kyocera, we simplify that experience.

From the initial consultation and solution design through to implementation, monitoring, support, and ongoing optimisation, we take accountability for delivering and supporting your business-critical solutions.

Instead of spending valuable time coordinating multiple vendors, you have a single point of contact and a team committed to resolving issues quickly and effectively.

That's the real value of the Hachi methodology. It's not about selling products.

It's about creating trusted partnerships, eliminating complexity, and providing businesses with the confidence that their technology is secure, supported, and aligned to their strategic goals.

Looking Beyond the Printer

The next time you think of Kyocera, don't just think about the printer in the corner of the office.

Think about a technology partner that can support your organisation with cybersecurity, infrastructure, communications, content services, AI-led automation, cloud solutions, and fully managed services.

Think about a partner that takes responsibility from design and implementation through to ongoing support and optimisation. Think about a partner that embraces the Hachi philosophy: creating infinite digital transformation possibilities through a connected portfolio of services designed around your business goals. Because at Kyocera, we're not simply delivering technology.

We're helping organisations build secure, efficient, and future-ready businesses.

Kyocera Hachi Solutions