Schiphol-Rijk, The Netherlands – 19 February 2019
Thank you very much for using Kyocera products. As you know, Kyocera Document Solutions Europe prides itself on providing high quality and reliable products.
In an extremely rare case, we have found the possibility of overheating the fuser section of the mentioned A3 monochrome copier during operation. Production was discontinued in the year 2010.
As a precaution, we will conduct an inspection and maintenance procedure on the A3 monochrome copier free of charge. We sincerely apologise for any concern or inconvenience caused.
We kindly ask all customers who are using an A3 monochrome copier listed above to contact Kyocera Document Solutions Europe or the dealership that they purchased the product from as soon as possible.
Potential Failures and Solutions
A3 MONOCHROME copier (Main unit)
Phenomenon: In extremely rare cases it has been found, that part attachment failure where toner is fused on paper might overheat.
Solution: Kyocera Service Technician will attach the countermeasure parts to the applicable point. Estimated work time: 5 minutes.
Affected Product Names and Serial Numbers
1. Product Name: KM-1620/1635/1650/2020/2035/2550
Serial Number: All
2. Product Name: KM-2050
Serial Number: AGJ0 000000 to AGJ3 161188
Maintenance Parts
More than seven years have passed since the production of the A3 monochrome copier was discontinued. Despite this fact, Kyocera will ensure availability of necessary maintenance parts.
