The best Content Services solution for your business

Choosing the right Content Services solution for your organisation can be a difficult and overwhelming task. The key is finding the solution that addresses your specific needs, preferences and budget. You need to carefully analyse each content management solution – how it can streamline current operations, enhance document security and reduce costs.

It goes without saying, the right content management solution should be able to automatically capture, process and store paper documents into a digital format.
That way, you can minimise the human error of manually processing files and documents, increase the accuracy of documents; and improve productivity with easy access to required information.

In this article, we provide a list of steps you should consider when choosing the best content management solution for your organisation.

First things first: What is Content Services?

Content Services (also referred to as Enterprise Content Management, Document Management Systems and Intelligence Information Management), offers an efficient way to store, manage and share all company content. It takes a holistic approach to information management and allows teams to:

• Organise all data into one central and secure document pool.
• Improve content workflows enabling staff to easily set up and access all documents.
• Enhances document security with specific access levels for employees, plus record a log of who accessed the information and when.

Content Services also helps convert paper documents to digital format, so they can be easily tracked, managed and controlled. 

What to consider when choosing a Content Services solution?

If your company has decided that it needs a content services solution, and you’ve been tasked to find the right one for the organisation, here are the top questions you need to ask before choosing a solution.

1. Is it aligned with your organisation’s objectives?

Choosing a Content Services solution is an important investment. This is why it should help your organisation move forward and achieve its overall objectives.

• What does management and the rest of the organisation expect from the solution?
• How will it impact current processes and workflows?

When analysing a specific Content Services solution, make sure its features and functions can add value to your current operations.

2. Are content management solutions easy to use?

Like any other software or platform, to maximise adoption across the organisation, the content management solution needs to be easy to use and perform at expected levels for individual users.

• Is the content management system easy to use?
• How much training do staff require so they can use the content management solution properly?

Even with minimal training, staff should be able to improve productivity and easily access and manage the files and documents they need. 

3. Is it easy to integrate a new Content Services solution with existing systems and applications?

At times, the longest and most stressful part of any implementation is the integration with the existing IT environment. The right content management solution needs to integrate seamlessly with your existing systems and applications.

• How much configuration is required to ensure that it works with existing systems?
• How much time will the IT team spend on managing the content management integration on an ongoing basis?

In other words, your IT or development team should not be spending a lot of time and resources just to make the new content management system work within the current network. Content Services which requires little or no programming would be best, as it should provide you with enough compatibility across a wide range of systems and applications.

4. Is the new Content Services solution flexible enough for any future changes?

Content Services should be able to grow as your company and needs grow.

• Is it flexible enough to adjust to increasing workflow requirements?
• Is it able to scale with the addition of new staff members as the business expands? Can you add more features and capabilities to support future needs?

That way you aren’t basing your decision on your current company size and needs, and your content management solution is future proof.

5. Is the Content Services solution cloud-based?

Storing data in the cloud can provide numerous benefits to the business – including increased scalability, accessibility and security.

• Is the content management solution cloud ready?
• How secure is this cloud-based content management solution?

Consider a cloud-based content management solution so you can easily access and manage documents within a secure private or public cloud. The keyword is secure - so you need to review the provider’s security measures and protocols.

6. Can employees easily access files and documents when working remotely?

People are increasingly accessing documents and files through their laptops, phones or tablets - and your content management solution needs to keep up.

• Can staff easily access the required information anywhere, anytime across different devices and platforms?
• Can staff upload and edit documents on the go?

This is especially important for organisations who manage a remote workforce.

7. Is the Content Services solution secure?

Is the content management solution secure? Security is an ongoing concern for many businesses – especially if the data is stored in cloud servers.Your content management solution needs to:

• Grant individual and group access levels and permissions
• Do regular automated back-ups
• Monitor document usage
• Provide total visibility and control

It might be worth asking about measures and procedures in the event of a data breach.

8. Is the Content Services solution following all the regulatory requirements?

Complying with regulatory requirements is a constant struggle for any business - and unfortunately, the regulations around digital data are getting more and more complex.

That is why it’s essential that your content management solution is flexible enough to adjust to any record-keeping and security requirements.

9. Will the Content Services provider offer specialised training and support during and after the implementation?

It’s important to consider the experience, expertise and track record of the Content Services solution provider so that you can work with them more as a partner than just a product vendor.

• Does the vendor or provider specialise in document/content management solutions?
• What about training and ongoing support?

You need to carefully consider the service and support to be provided before, during and after implementation. This includes a training program for all staff at all levels of technical skill.